Our Policies at La Residencia Spa


Schedule Appointments for Spa Services at our Day Spa
Appointments for spa treatments may be scheduled Monday through Saturday during regular business hours. * Massage services are also available on Sundays, upon request.  We recommend scheduling preferred times or special occasions well in advance because certain times and days do sell out. Your name, telephone number and a credit card are required to reserve your appointment for a spa service.

Cancellations at our Day Spa
Our spa treatments are carefully coordinated to ensure that all of our clients receive the personal attention they deserve. If for any reason you must cancel your appointment for a spa treatment, we request that you provide us with 48 hours notice. Cancellations made less than 48 hours are subject to a 50% cancellation fee to cover the time reserved. No-shows for spa services will be charged the full value of the service. A 50% deposit is required to reserve the day spa for private or special parties. This deposit is non-refundable if you cancel with less than 72 hours notice.

Spa Etiquette at La Residencia Spa
It is our goal to make your stay a pleasant and enjoyable one. To preserve the serenity of our environment, we kindly ask that you

  • be on time for your appointment for a spa service
  • turn off your cell phone before entering the spa
  • leave young children at home
  • use a soft voice when speaking in the waiting and spa treatment rooms
  • move your car from our parking lot to accommodate other guests, if you plan on dining next door.


Payment
We accept cash, checks and all major credit cards.

Hours of Operation at La Residencia Spa
Monday through Friday 8:30 a.m. to 8 p.m.
Saturday 8:30 a.m. to 4 p.m.
Sundays - massage therapy only, upon request.
All day spa services are scheduled by appointment only.

Location
La Residencia Spa is located at 336 Elliot Street in Newton Upper Falls, MA 02464

Directions
From points north or south:
Take Route 128 [I-95] to Exit 20A [Route 9 East] toward Brookline/Boston. From Route 9, take the Chestnut Street exit which comes up quickly on your right. At the second stop sign, go right onto Chestnut Street. Follow Chestnut Street to the first traffic light and go left onto Elliot Street.  La Residencia Spa is the second driveway on your right, in the rear of the building.

Route 9 heading east
After Rte. 128 interchange, take the first off ramp on the right. After the second stop sign, take a right onto Chestnut Street and follow directions shown above.

Route 9 heading west
Past the Mall at Chestnut Hill, travel through three sets of traffic lights, then take the Chestnut Street exit on the right. At the bottom of ramp, take a left onto Chestnut Street and follow the directions above.